Frequently Asked Questions
 Q. Can I make online reservation for my Airport Shuttle?
A. Yes, Online reservation is easy. Press Book Online  and complete the form make sure to include  your email address. We will send you a price quote and confirmation. All the information you need to know about your Airport Shuttle will be included. You can make reservation online however, you can not pay online.

Q. How Do I get a price quote for my trip?
A. Cliick Book Online and complete the form make sure to include your email address we will send you by return email.  

Q. How do I pay for my Shuttle trip?
A. To pay by credit or debit card call toll free 1(888)FLY-2ATL/  1(888)359-2285

Q: Does the price quoted include all taxes?
A: Yes, the price we quote you include all charges except gratuity to the driver. 

Q: Do you stop many places after you picked me up?
A. We do not stop many places. If you paid shared ride expect one or two stops on the way in most cases no stop at all. 

Q: I want to get dropped of at one location and then picked up at another location. What should I do?
A: It is easy!!! First press book online and comple the reservation form. For your return you have space to write at the bottom of the page, write your return date, Departure time, and pick up location we will email you a  price and pick up time. 

Q: My flight changed – how do I go about changing my reservation?
A: Please contact the Customer Service at (404) 641-0962 and we will be happy to arrange for a reservation that correlates with your new schedule. Please submit changes minimum 24 hours prior to your reservation date. 
Q: My flight is delayed. Do I need to contact anyone to let them?
A:  Yes, we recommend to call if you can. However, your flight is monitored for delays and you will be picked up accordingly. 

Q: How do I locate my Shuttle Van when I arrive at the airport?
A: It is easy, we are located right outside baggage claim WEST EXIT. Look for the Blue Van at the first Isle # 9. Simply follow Ground transportation sign to WEst EXit. You will see your van. Please refer the instructions on your confirmation email.

Q: Can I cancel the reservation if I cancel my flight?
Yes, please contact the Customer Service at (888) 359-2285.  Cancellations made 24 hours in advance receive full refunds.  A no show will result in a full charge of the fare quoted.   

Q. What is your cancellation Policy? 
A: We have  a very simple cancellation policy: regardless of whether you made your reservation online or by phone, just give us 24 hours notice prior to your pickup time and we will give you a full refund.

                 Unfortunately no show and reservation cancelled less than 24 hrs. will not be refunded.                                                                                    To cancel reservation please call  (888)359-2285

Q: What is a shared-ride service?
A: Shared-ride is an economical transportation option that allows passengers heading in the same geographic direction to save money by traveling together.

Q: What is a private shuttle van or private sedan car service?
A: If you or your party would rather travel alone, you have the option of selecting a exclusive shuttle van with flat rates to and from the airport. This is a non-shared, non stop transportation service. Highly recommend if traveling with over 3 people.

Q: Who can I call for Lost & Found? 
A: For lost items please call your shuttle vendor or contact Shuttlefare.com customer service at the (404)641-0962.

Q: Is my credit card information secure?
A: All credit card communications utilize HTTPS (Hypertext Transfer Protocol over Secure Socket Layer, or HTTP over SSL) which encrypts sensitive information.

Q: How do I get receipt for the fare I paid? 
A: Ask your driver to give you receipt. You can also request receipt by email we wil send you be return email. .
Request receipt by email: service@atlantashuttle.net

Q: What are the restrictions on luggage?


Our company  luggage policy closely follows that of airlines. A good rule of thumb is two checked bags and one carry on. If your checked bags exceed 50 pounds or the total dimensions for the checked bags exceed 80 inches (add length + width + height), or if you'll be carrying a surfboard, crate, skis or other large items, please call our customer service for special instructions. 

Q. How much time I allow to go to Atlanta Airport?
A. You need to be at the Airport 2 hours before your flight. If you are located in suburb of Atlanta give yourself plenty of time. Plan to live home or hotel 3 hours before your flight departure time. Rush hour is extremly bad  other times you never know what Atlanta traffic looks like until you start driving. 

Q. How much in advance do I make reservation for pickup?

We’d like you to book as far ahead as you can or as soon as you book you flight. If that is not possible we recommend at least 24 hours ahead of your flight time as it allows us to plan ahead for your pickup.

Is it better to call for reservation or to make online reservation?

We recommend Online reservation, because it  is easy and fast 24/7 it has also advantages. You’ll receive a confirmation email from us, including all the information you need to know about  your schedule pickup. If you prefer to call you can reach us at (404)641-0962 .

Q. Where do I find your shuttle at Atlanta Airport?

 We are right outside  the West Terminal Exit. where to find us. Once you exited you will see us. Follow Ground Transportation sign to west Exit at Green Zone # 9. A Blue van across Taxi lines.

Q. Will the shuttle van be on-time at my home?

Yes, when we give you a pickup time, this means that you should be ready to go at that time. However, there is a 15 minutes window remember there may be others in the shuttle van as well. 

Q. Will you take me to my particular terminal?

Yes, We’ll drop you off right at the curbside of south or North terminal of the airline with which you made your reservation.

What if my pickup is at a hotel?

You will be picked up right at the hotel. Be ready for your shuttle at the lobby at your reserved time. However, there is a pickup window of 15 minutes.

How many other drop-offs will there be?

If you are heading to the Airport there may be a stop or two or no stop at all. From the Airport expect also one or two stops  other than yours, on the way to your hotel or home.

Is there a limit on how much luggage I can have?

We allow two pieces of checked baggage and two personal-type pieces for each passenger. Checked baggage includes most commercially available luggage and moderate sized boxes. If you have extra baggage or extra size you may pay more for the extra bags. 


We will be continually adding to our FAQs page, but, in the meantime, if you have a question that is not answered above, please email us at service@atlantashuttle.net We will make sure to get right back to you! You can also go to Live Chat, if we’re online, and get your info right away!


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